Welcome to US Racquet Plaza’s FAQ section! As dedicated racquet sports enthusiasts ourselves, we’ve compiled answers to the most common questions about our products, shipping, returns, and more. Game on!

Product Questions

What types of racquet sports equipment do you specialize in?
We specialize in comprehensive racquet sports equipment including:
  • Badminton gear (rackets, shuttlecocks, nets)
  • Tennis equipment (balls, ball machines, court accessories)
  • Performance accessories (grips, elbow supports, ankle braces)
  • Training tools (ball collectors, coaching equipment)
  • Protective gear (eye protection, cold therapy products)
Our inventory is carefully curated for players at all levels, from recreational to competitive.
How do I choose the right grip size?
Grip size is crucial for comfort and injury prevention. We recommend:
  1. Measure your hand: With your palm open, measure from the tip of your ring finger to the second crease in your palm.
  2. Check our sizing chart (available on each grip product page).
  3. When in doubt between two sizes, choose the smaller one – you can always add an overgrip.
Our customer service team can provide personalized recommendations at [email protected].

Shipping & Delivery

What are my shipping options?
We offer two reliable shipping methods:
  • Standard Shipping ($12.95 flat rate): Via DHL/FedEx, arrives 10-15 days after dispatch with full tracking
  • Free Shipping (orders over $50): Via EMS, arrives 15-25 days after dispatch
All orders are processed within 1-2 business days from our Richmond, VA warehouse.
Do you ship internationally?
Yes! We ship worldwide except to some remote areas and parts of Asia due to carrier restrictions. During checkout, simply enter your address to confirm availability. All international shipments include:
  • Racquet-specific protective packaging
  • Complete customs documentation
  • Real-time tracking updates
How can I track my order?
Once your order ships, you’ll receive an email with:
  • Your tracking number
  • Direct links to carrier tracking
  • Estimated delivery date
For DHL/FedEx shipments, you’ll get real-time updates. EMS tracking becomes available 3-5 days after dispatch.

Returns & Exchanges

What is your return policy?
We stand behind our products with a 15-day return policy:
  • Returns must be initiated within 15 days of delivery
  • Items must be unused and in original packaging
  • Email [email protected] to start your return
  • Customer pays return shipping unless item was defective
Pro Tip: Consider ordering well before tournaments to allow time for returns if needed.
Can I exchange an item for a different size/color?
Absolutely! For fastest service:
  1. Email us at [email protected] with your order number
  2. Specify the replacement item (include product code if possible)
  3. We’ll guide you through the exchange process
Exchanges are subject to product availability. For size exchanges, we recommend placing a new order once your return is processed to ensure you get the item quickly.

Payment & Account

What payment methods do you accept?
We accept all major payment options:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed with SSL encryption.
Is it safe to store my payment information?
Your security is our priority. We:
  • Never store full credit card numbers on our servers
  • Use PCI-compliant payment processors
  • Employ 256-bit SSL encryption for all transactions
For added security, we recommend using PayPal or entering your card details each time.

Technical Support

How do I assemble/maintain my ball machine?
Each ball machine comes with:
  • Step-by-step assembly instructions
  • Maintenance schedule
  • Troubleshooting guide
For specific questions, email us at [email protected] with your machine’s model number and we’ll connect you with our equipment specialist.
What’s the warranty on your products?
Warranty coverage varies by manufacturer but typically includes:
  • 1 year on racquets against manufacturing defects
  • 90 days on grips and wearable items
  • Extended warranties available for ball machines
Check individual product pages for specific warranty information or contact us.

Still have questions? Our team of racquet sports enthusiasts is ready to help! Email us at [email protected] or call (during business hours) for personalized assistance with your equipment needs.