At US Racquet Plaza, we protect your personal data with the same dedication you bring to your game. Just as you trust our equipment for peak performance, you can trust us to handle your information with security and respect.

Our Privacy Commitment: We collect only what’s necessary, protect it like championship gear, and never compromise your trust—because in racquet sports and privacy, integrity matters.

1. Information We Collect

To serve you like a pro, we gather:

  • Account Information: Name, email, shipping address—the essentials to deliver your gear
  • Payment Details: Processed securely through our PCI-DSS compliant system (we never store full card numbers)
  • Order History: Your purchases help us recommend the right grips, balls, or equipment
  • Technical Data: IP address, browser type—standard website analytics to improve your experience
  • Communication Records: Emails and chat transcripts to provide championship-level support

2. How We Use Your Information

Every data point serves your racquet sports needs:

  • Process orders for ankle braces, ball machines, and other equipment
  • Provide personalized recommendations (like suggesting grips based on past purchases)
  • Secure your transactions with enterprise-grade encryption
  • Improve our website performance—because fast loading matters when you’re between matches
  • Send service updates (order confirmations, shipping notices)
  • Comply with legal requirements (like customs documentation for international shipments)

3. Data Sharing & Disclosure

We play team sports only when necessary:

  • Payment Processors: PayPal and card networks to complete your purchases
  • Shipping Partners: Only what’s needed to deliver your gear worldwide
  • Legal Requirements: When required by law (we’ll notify you unless prohibited)
  • Service Providers: Carefully vetted partners who help us operate (like fraud prevention specialists)

We never sell your data to third-party marketers.

4. Data Storage & Security

Your information receives Grand Slam-level protection:

  • 256-bit SSL encryption—stronger than your toughest serve
  • PCI-DSS Level 1 compliance for all payment data
  • Tokenization replaces sensitive data with secure identifiers
  • Regular security audits by our in-house “digital umpires”
  • Data stored only as long as necessary (typically 3 years for order records)

5. Your Rights

You’re the champion of your data:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate information
  • Deletion: Request removal under certain conditions
  • Opt-Out: Unsubscribe from marketing emails (service messages will continue)
  • Restriction: Limit how we process your data
  • Portability: Receive your data in a machine-readable format

Contact our privacy team at [email protected] to exercise these rights.

6. Cookies & Tracking Technologies

We use these tools like strategic coaching equipment:

  • Essential Cookies: Keep your shopping cart intact between sessions
  • Performance Cookies: Help us improve site speed and navigation
  • Analytics Cookies: Understand how players use our site (anonymized where possible)
  • Marketing Cookies: Show relevant ads for grips or shuttlecocks (you can opt-out)

Manage preferences via your browser settings or our cookie consent banner.

7. International Data Transfers

Since we serve players worldwide (excluding parts of Asia and remote areas), your data may be processed in:

  • The United States (our home base)
  • The European Economic Area (with GDPR-compliant safeguards)
  • Other locations where our service providers operate

8. Policy Updates

We’ll notify you of significant changes—like important rule changes in tournament play. The latest version always appears here with an updated date.

Contact Our Privacy Team

For questions about this policy or your data:

US Racquet Plaza
621 Melody Lane, Richmond, US 23220
Email: [email protected]

Last Updated: [Insert Date]