At US Racquet Plaza, we stand behind our racquet sports equipment just like you stand behind your game. If your purchase doesn’t meet your championship expectations, our straightforward returns process will get you back in play quickly.

Our Return Promise

We accept returns within 15 days of delivery for most items. Your satisfaction is as important to us as the perfect grip is to your backhand.

Quick Return Facts:

  • Return Window: 15 days from delivery date
  • Condition: Unused, in original packaging with tags
  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment form

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • Grips (all types)
  • Balls (all types)
  • Eye Protection
  • Cold Therapy products
  • Personal protective equipment

How to Return an Item

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund

Return Request Template:

Subject: Return Request – Order #[Your Order Number]

Body:
Hello US Racquet Plaza Team,

I would like to initiate a return for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name(s)]
Reason for return: [Please specify]
Preference: [Refund/Exchange for (specify product if exchanging)]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Package Your Item

Once approved:

  • Repackage the item in its original packaging
  • Include all original tags and accessories
  • Print and include the RMA form we’ll email you

Step 3: Ship Your Return

Send your return package to:

US Racquet Plaza Returns
621 Melody Lane
Richmond, US 23220

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchange Process

For exchanges:

  1. Follow the standard return process above
  2. Clearly indicate in your email what product you’d like instead
  3. We’ll ship your new item once we receive and process your return
  4. You’ll be responsible for any price difference

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment form (credit card, PayPal, etc.)
  • Timeline:
    • Credit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing
  • Original shipping costs are non-refundable

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us within 48 hours of delivery
  2. Include photos of the damage/defect
  3. We’ll arrange a free return label if needed
  4. Receive a replacement or full refund

Need Help With Your Return?

Our customer service team is ready to assist with any return questions. Contact us at [email protected] and we’ll respond within 24 hours (weekdays).

Remember – we’re racquet sports enthusiasts too, and we want every purchase to help improve your game!