At US Racquet Plaza, we’re passionate about racquet sports just like you. Whether you’re perfecting your backhand or stocking up on equipment, we want every aspect of your shopping experience to be as smooth as your swing. Below you’ll find all the details about our shipping and return policies.

Shipping Information

Order Processing

We know you’re eager to get your gear, so we process all orders within 1-2 business days (excluding weekends and holidays).

Shipping Options

We offer two convenient shipping methods to get your racquet sports equipment to you:

  • Standard Shipping: $12.95 via DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Recommended for time-sensitive orders
  • Free Shipping: Available on orders over $50 via EMS
    • Delivery time: 15-25 business days after shipment
    • Great for non-urgent orders

Note: Shipping times are estimates and may vary depending on destination and customs processing. We ship worldwide except to certain remote areas and parts of Asia.

Returns & Exchanges

We stand behind our products just like you stand behind your game. If your purchase doesn’t meet your championship expectations, our straightforward returns process will get you back in play quickly.

Our Return Promise

  • Return Window: 15 days from delivery date
  • Condition: Unused, in original packaging with all tags
  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment form

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns or exchanges on:

  • All types of grips (tennis, badminton, etc.)
  • All types of balls (tennis, badminton, etc.)
  • Eye protection products
  • Cold therapy products
  • Personal protective equipment

How to Return an Item

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund

Return Request Template:

Subject: Return Request – Order #[Your Order Number]

Body:
Hello US Racquet Plaza Team,

I would like to initiate a return for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name(s)]
Reason for return: [Please specify]
Preference: [Refund/Exchange for (specify product if exchanging)]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Package Your Item

Once approved:

  • Repackage the item in its original packaging
  • Include all original tags and accessories
  • Print and include the RMA form we’ll email you

Step 3: Ship Your Return

Send your return package to:

US Racquet Plaza Returns
621 Melody Lane
Richmond, US 23220

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchange Process

For exchanges:

  • Follow the standard return process above
  • Clearly indicate in your email what product you’d like instead
  • We’ll ship your new item once we receive and process your return
  • You’ll be responsible for any price difference

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment form (credit card, PayPal, etc.)
  • Timeline:
    • Credit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Note: Original shipping costs are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll arrange a free return label if needed
  • Receive a replacement or full refund

Need Help?

Our customer service team is ready to assist with any shipping or return questions. Contact us at [email protected] and we’ll respond within 24 hours (weekdays).

Remember – we’re racquet sports enthusiasts too, and we want every purchase to help improve your game!