Last Updated: [Date]

Welcome to US Racquet Plaza! These Terms and Conditions govern your use of our website and services. By accessing or using our site, you agree to comply with these terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for racquet sports enthusiasts aged 18 years or older. By using our site, you confirm you meet this age requirement.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, and product descriptions, is the property of US Racquet Plaza and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

User Responsibility: You agree not to use our site for any unlawful purpose or in any way that might harm, disable, or impair the site’s functionality.

2. Products and Services

2.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications. However, we cannot guarantee that all descriptions are entirely error-free. If you receive a product that differs significantly from its description, please contact us immediately.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

  • All types of grips (tennis, badminton, etc.)
  • All types of balls (tennis, badminton, etc.)
  • Eye protection products
  • Cold therapy products
  • Personal protective equipment

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities, inaccuracies, or suspected fraud.

3.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

User Responsibility: You warrant that all payment information you provide is accurate and that you are authorized to use the payment method.

3.3 Pricing

All prices are in US dollars. We reserve the right to adjust prices at any time, but price changes will not affect confirmed orders.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

4.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipment)

Note: We ship worldwide except to certain remote areas and parts of Asia. Shipping times are estimates and may vary.

4.3 Delivery Issues

If your order hasn’t arrived within the estimated timeframe, please contact us. We’ll work with the carrier to resolve the issue.

User Responsibility: You are responsible for providing accurate shipping information. We are not liable for delays caused by incorrect addresses or recipient unavailability.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items, provided they are unused and in original packaging with all tags. Return shipping costs are the customer’s responsibility unless the return is due to our error.

5.2 Return Process

To initiate a return:

  1. Email customer service at [email protected] with your order number and return details
  2. Wait for approval and return instructions
  3. Ship the item to our returns address: US Racquet Plaza Returns, 621 Melody Lane, Richmond, US 23220

5.3 Refunds

Refunds are processed within 3-5 business days after we receive your return. The refund will be issued to your original payment method. Original shipping costs are non-refundable.

6. Limitation of Liability

US Racquet Plaza shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or services. Our total liability for any claim shall not exceed the purchase price of the product in question.

7. Governing Law

These Terms shall be governed by the laws of the United States and the Commonwealth of Virginia, without regard to conflict of law principles.

8. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the modified Terms.

9. Contact Information

For questions about these Terms or our services, please contact us at:

US Racquet Plaza
621 Melody Lane
Richmond, US 23220
Email: [email protected]

Thank you for choosing US Racquet Plaza – where your passion for racquet sports meets our commitment to excellent service!